Shipping policy


Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. Truck freight and oversize charges still apply unless otherwise noted and can only be shipped to the lower 48 States.

Shipping to Alaska and Hawaii will require an additional charge.

All Standard Shipping orders will ship via USPS, UPS, or FedEx, whichever is most cost-effective. FedEx and UPS do not deliver to PO Boxes, so all orders with a PO Box shipping address must provide a physical delivery address to avoid delaying your shipment.

If USPS does not deliver to your physical address, we recommend that you provide your physical street address, then include your PO Box using the field provided for apartment numbers.

Shipping to an APO / FPO, Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or Canada is available at normal rates.

  • All orders shipping to Puerto Rico ship via FedEx.
  • All orders shipping to Guam and the US Virgin Islands ship via USPS.

All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. In the event that RTR Vehicles is unable to ship a specific product to an APO/FPO address, another address will need to be supplied which may result in a shipping charge. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive. Packages shipping to Guam and US Virgin Islands ship USPS. USPS shipments have a 70lb weight limit per package. If you are unsure of the weight of an item, please contact us.

Basic Shipping- orders will be sent via the lowest cost methods available and it is not offered if there are no methods less expensive than those used in our normal Standard Shipping service.  There are no specific delivery dates offered for orders, just an estimated range of 4-7 business days.  While we will do our best to work with our shippers for a timely delivery, RTR Vehicles is not responsible for delays in shipping created after the package leaves our facility.

Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.



All Standard Shipping orders will ship via USPS, UPS, or FedEx, whichever is most cost-effective. FedEx and UPS do not deliver to PO Boxes, so all orders with a PO Box shipping address must provide a physical delivery address to avoid delaying your shipment.

If USPS does not deliver to your physical address, we recommend that you provide your physical street address, then include your PO Box using the field provided for apartment numbers.


We try our best to prevent damage to all packages during transit by ensuring that each package is designed with the safety of your product in the forefront. However, from time to time, damage will occur despite our precautions.

For items shipped through a freight carrier, do not sign for or otherwise accept any items with physical damage. These items should be refused and returned to us (see the Freight Handling Disclaimer for more information).

For items shipped through a parcel carrier (eg. USPS, FedEx), if you receive an item that has been damaged in transit please contact us within 72 hours of receipt.

Please hold on to the original item, including the packaging and packing material, because in many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return. If no one comes to inspect the package, or they do not take it with them when they do, please contact us and we will send you a Return Tag to send the damaged product back to us.

If you have not received your order even after the tracking shows it was delivered, contact us within 72 hours or 3 business days.

Please note, if tracking does show delivered, a Police report may be required for higher dollar orders before a potential replacement item or refund is released.


Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

Please review our freight disclaimer for special instructions regarding freight shipments.

International Shipments – The return shipping costs of any refused or undeliverable shipment(s) outside of the US may be deducted from any refund at RTR Vehicles’ sole discretion.


Occasionally packages are lost or misrouted during transit. Before contacting us, please note that some combo items ship separately.  Please allow 48hrs for delivery.

Please note that the weekend and holidays do not count as shipping days.

If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.

For missing FedEx or UPS shipped packages:

  • A FedEx/UPS trace investigation takes up to 8 business days to be completed. If FedEx/UPS is unable to locate the package after 8 business days then a replacement item may be shipped.

For missing USPS packages:

  • We allow USPS an extra 7 business days after the expected date of delivery to locate the package before we are able to ship a replacement item.

For missing Freight packages:

  • Freight missing package investigations do not have a set amount of time that they take to be completed and are on a case by case basis.

For missing packages that have been shipped to an APO/FPO:

  • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If you still have not received your package after 60 days then please contact us to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.



Some items sold by RTR Vehicles are shipped by LTL freight carriers. Please read below to understand more about how the freight shipping process works.

Receiving Your Shipment:

  • It is the customer's responsibility to schedule and accept delivery in a timely manner.
  • If there are delays in delivery as a result of your inability to accept the package, any storage fees are your responsibility.
  • Shipments should ONLY be refused if there is physical damage.

Inspecting Your Shipment:

  • It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
  • If your shipment does not include all of the items you expected, please contact us immediately prior to signing and the driver leaving so that we can facilitate the appropriate next steps.
  • If there is any visible damage to the packaging request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact our team to get the claim and replacement process started.
  • Failure to inspect for damages at the time of delivery will result in denial of your damage claim.

Concealed Damage:

  • Should you discover damage to your item which was concealed at the time of delivery you can contact us via our customer service channels within 72hours of delivery
  • Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.

Additional Fees:

  • RTR Vehicles may have included a handling fee with the purchase of your order to cover the cost of shipping the item to you based on the product size or address you specified during checkout. This fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:

o    Storage before Delivery

o    Inside or Limited Access Delivery

o    Redelivery due to a Missed Appointment

o    Address Corrections

Final Notes:

  • Freight items are not returnable once shipped for any reason other than manufacturer defects.
  • If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at our discretion.
  • Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage or loss from the shipper as well as RTR Vehicles